Policies

MLP RETURN/PICKUP POLICY

BULK PRODUCTS

• Bulk products (mulch, gravel, aggregate, sand, soil, etc.) are not returnable.
• Bagged bulk products are not returnable.

IN-STORE RETURN CRITERIA

• Material purchased no more than 30 days prior to return.
• The customer must have a purchase receipt.
• Minimum of one layer of pavers/wall block or ½ ton of stone.
• Pavers/wall blocks must be in a correct layer format as provided by the manufacturer.
  • This format can be provided by your salesperson.
• Material is in original, uninstalled condition (not dirty, chipped, broken, etc.).
• The salesperson or manager has the right to decline a return for any reason.
• A restocking fee may apply.

PICKUP RETURN CRITERIA

• Material purchased no more than 30 days prior to return.
• The customer must have purchase receipt.
• Minimum of 2 full pallets of pavers or wall blocks.
• Minimum of 2 full pallets of stone.
• Pavers/wall block must be in the correct layer format as provided by the manufacturer.
  • This format can be provided by your salesperson.
• Material is in original, uninstalled condition (not dirty, chipped, broken, etc.).
• The material must be in an accessible location.
• A picture showing that all of the above criteria are met must be provided to your salesperson before a pickup is scheduled.
• A pickup fee is charged for all pickups.
• The salesperson or manager has the right to decline a return for any reason.
• A restocking fee may apply.